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SalaryService Director – Automotive Dealership
If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you.
We’re searching for an automotive Service Director who is motivated to excel and serious about a true career in this highly competitive industry. As Service Director, our customers, and your team, will look to you for guidance, leadership and expertise.
Responsibilities
- Conduct meetings with managers to identify potential service issues
- Ensure that the service department meets all customer satisfaction (CSI) goals
- Monitor automotive repair/maintenance to prevent operational delays
- Work with manager to set departmental objectives
- Recruit, interview and train service staff
- Maintain daily sales and production records as prescribed by upper management
- Review and evaluate service sales performance
- Staff technical teams relative to production requirements
- Remain current on new products and changes to existing products
- Maintain department finances within parameters established by upper management
- Assure proper repair-order flow/maximize productivity
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Adhere to dealership policy on client vehicle care and operation
- Administer payroll for service staff in cooperation with payroll department, securing approval from Service Director and general manager
- Enforce OSHA requirements, procedures and regulations
- Conduct performance evaluations
- Participate in operational planning
Please apply for consideration!
