Service Desk Technician

Aequor Technologies manages the Help Desk for a major client, We seek a Service Desk Technical Analyst to join our team, with the following Skill set: Strong teamwork skills. Ability to effectively communicate, both orally and written. Provide 100% phone and email support to all users who contact the Service Desk via Phone or E-Mail. Ability to multitask; answering service requests by phone, e-mail, and at times in person. Working knowledge of Call Tracking / KnowleAequor Technologies manages the Service Desk for a major client, We seek a Service Desk Technical Analyst to join our team, with the following
Skill set:

• Strong teamwork skills.
• Ability to effectively communicate, both orally and written.
• Provide 100% phone and email support to all users who contact the Service Desk via Phone or E-Mail.
• Ability to multitask; answering service requests by phone, e-mail, and at times in person.
• Working knowledge of Call Tracking / Knowledge Warehouse systems.
• Entering Service Requests into the call tracking system Ability to conform to standard entry ticket entry processes regarding the incident management system.
• Quick to learn and adaptable to new environments- fast paced environment
  

Requirements:

• 2-3+ or years Service Desk or Desk-Side support experience
• Scientific support background a plus
• Outstanding customer service and interpersonal skills a must Team player
• Tech Excel, Remedy, or Track-IT experience a plus
• Ability to solve problem over the phone
• Microsoft Office Suite knowledge a plus
• Remote access knowledge (Citrix, Remote Access, Cisco VPN)
• Lotus Notes & Microsoft Outlook experience
• Windows XP, and Windows 7 experience
• Blackberry and iPhone support a plus
• MAC support a plus
• Previous Pharmaceutical application & Technology support a plus

dge Warehouse systems. Entering Service Requests into the call tracking system Ability to conform to standard entry ticket entry processes regarding the incident management system. Quick to learn and adaptable to new environments- fast paced environment
Requirements: 2-3+ or years Service Desk or Desk-Side support experience Scientific support background a plus Outstanding customer service and interpersonal skills a must Team player Tech Excel, Remedy, or Track-IT experience a plus Ability to solve problem over the phone Microsoft Office Suite knowledge a plus Remote access knowledge (Citrix, Remote Access, Cisco VPN) Lotus Notes & Microsoft Outlook experience Windows XP, and Windows 7 experience Blackberry and iPhone support a plus - MAC support a plus Previous Pharmaceutical application & Technology support a plus