Job Description
What you'll do
* You will support end-users with applications, computers, desk phones, printers, and primary network-related issues following established policies, processes, and procedures.
* You will install workstations, laptops, printers, and other desktop-related equipment as directed by service request tickets, tracking, and systems monitoring.
* You will be responsible for tracking, management, intake, and disposal of the company's IT assets.
* You will regularly review Service Desk processes for efficiency optimization while maintaining up-to-date documentation and following industry standard best practices.
* You will monitor ticketing queues and route/assign incidents and requests as needed.
* You will handle Identity and Access Management, provisioning, maintenance, and disabling user accounts and profiles.
* You will implement and support endpoint deployment and management tools such as SCCM, InTuneREQUIRED SKILLS & EXPERIENCE* An Associate's degree or equivalent experience.
* A minimum of three years of experience in customer service or administrative support including experience with phone, chat, email and ticketing systems
* You have advanced understanding of server structures and Active Directory -- IAM, Adding/Deleting Accounts, Group Policy, Windows Servers, etc.
* You have advanced understanding of network software, hardware, and services
* Experience with SCCM and InTune
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.