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Form of workDescription:
Reporting to the Service Desk Manager, you will be responsible for handling day-to-day operational tasks related to the help desk. Your role involves addressing the technical needs of internal employees, ensuring compliance requirements are met, assisting in onboarding and offboarding processes, and showcasing proficiency in computer skills, including application installation and workspace setup. Additionally, you will be a valuable resource within the Service Desk team.
Responsibilities:
System Administration: Demonstrate knowledge in networks, telecom, corporate applications, and hardware.
Help Desk: Provide customer service, manage ticket metrics, oversee inventory, and ensure timely delivery of services.
Enforce Information Security Requirements: Validate evidence, collaborate with auditors, and adhere to compliance standards.
Establish and maintain IT vendor relationships.
Perform IT-related purchases and track spending.
Procure hardware and collaborate with other teams on projects.
Provide a clear vision for the team, improve existing processes, and suggest new processes as needed.
Collaborate with the Service Desk IT-PM to manage various team projects.
Travel to Digicert sites as required.
Assist with onboarding/offboarding processes and image new laptops.
Qualifications:
Hands-on experience with hardware and software, 1 year required.
Progressing towards a career in IT, or pursuing education in a technical school or certification.
Strong organizational skills, capable of managing multiple projects concurrently.
Familiarity with utilizing a ticketing system.
Excellent communication skills, able to navigate challenging situations effectively.
Exceptional organizational skills.
Self-motivated with a forward-looking vision.
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