Lead Patient Service Representative, Front Desk (Bilingual: English/Spanish)

Job Type
Full-time
Description
Esperanza Health Centers offers benefits to all its full-time employees:
BCBS Medical PPO Plans Ameritas Dental Eye Med VisionTuition Reimbursement up to $5,000 per year 10 Paid Holidays and 16 Days of Paid Time Off
Compensation (Based on experience and qualifications) : $21- $26/hour
Location: Brighton Park 2
Schedule: Monday - Friday, will include rotating Saturday's
As a Lead Patient Service Representative, you will be the first point of contact that our patients will have with us. You will be responsible for providing excellent customer service, managing patient scheduling, verifying patient insurance, and collecting payments. You will also be responsible for training and supervising a team of Patient Service Representatives under general supervision of our Health Center Manager. We are looking for someone who is passionate about providing outstanding service to our patients and who has strong leadership and organizational skills.
Primary Duties and Responsibilities:

• Assess patient eligibility for Medicaid, AllKids, KidCare and any other insurance programs and complete application(s).
• Assists HCM in determining work schedule for Front Desk staff to ensure adequate staffing. Reviews schedule on a daily basis and makes adjustments as needed.
• Serves as a resource in investigating and resolving problems/issues involving patients and/or Front Desk staff and takes active role in resolving formal written complaints.
• Proactive with suggestions of improved operations with Front Desk Policies and Procedures. Takes these suggestions to HCM and upper management for implementation.
• Provide financial case management for all patients when appropriate.
• Document patient interviews and outcomes and submit appropriate reports.
• Document on chart and flag patient account in Patient Management System if client needs to bring proof of income the next visit.
• Explain after hour consultation services to all new registered patients.
• Regularly review and assess sliding scale applicants.

• Three or more years of experience in medical field, preferably in customer service
• One year of previous supervisory experience
• Excellent customer service skills, interpersonal skills and attention to detail, required
• Basic understanding of Microsoft Office, including Word and Excel, required
• Previous experience handling cash payments preferred but not required
• Previous knowledge of insurance carriers and verifications preferred but not required
• Bilingual in English /Spanish, required