Address
Form of workJob Description
Our client is looking for a Service Desk Technician to join their team.
Qualifications:
Qualifications:
- Answer, evaluate, log, and prioritize incoming requests via phone, email or chat for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Ability to troubleshoot and resolve technical support questions of customers in a professional manner.
- Daily problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or Tier technical staff.
- Technical knowledge of current company standard applications and network operations including but not limited to: Windows 10, MS Office365, TCP/IP, Windows Server (2003-current)
- Practical operating knowledge of Ethernet and WAN technology required
- Experience with PC or network administration.
- Knowledge of standard business desktop software and hardware.
- Use predefined processes to provide security access, remote access, and other activities as assigned.
- Experience in working with customers in a customer support role over the phone.
- Someone who thrives in a team atmosphere and can keep their composure when work volume surges. Ability to effectively prioritize tasks and perform well under pressure.
- Self-motivated and well organized; possesses both the initiative to work individually and contributes appropriately to working as part of a team (e.g., interpersonal skills, communication, rapport with others, productivity).
