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Our customer offers an unconventional and inspirational approach to retail. A visionary leader, our customer is a multi-national retail organization operating 250 stores throughout the US, Canada and Australia, employing over 13,000 employees. We possess a dynamic business model and global vision centered on a creative partnership between three diverse industries: retail sales, nonprofit organizations and recycling. Our customer is a growth oriented organization and has aggressive plans for new growth in all markets in which we do business.
We are actively sourcing a talented Help Desk Support Specialist to Support our vision by providing troubleshooting, maintenance, and training on software and computer hardware to all store locations for (Level 1&2) support and (Level 1) calls from corporate users. Focus on Store Sales and Accounting software support for end users.
• Ability to learn and support custom retail accounting software. (DART-S)
• Customer service, providing excellent and professional support to our stores on a variety of issues.
• Ability to help users at remote locations using SMS software and phone support to Store Managers, Supervisors, and laptop users
• Trains users in use of hardware and software to perform their job.
• Inputs support calls into help desk software.
• Ability to communicate technical information to all team members regardless of their technical experience.
• Assists in building new store computer systems in a timely manner to facilitate store openings.
• Assists with configuration and testing of new store systems, including the processing of shipping documentation.
• Must be able to work in a fast paced environment.
Required Knowledge:
• Provides basic technical support for standard computer software packages including, but not limited to, Excel, Word and Email.
• Installs, configures, and troubleshoots computer problems that include hardware, operating systems, printers, modem, and wide area network communications.
• Familiarity with retail systems such as credit terminals, registers, and bar code scanners.
• End to end support of propriety POS system.
• Demonstrated customer service skills.
• Ability to work independently or as a member of the team.
• Ability to communicate orally and in writing.
• Ability to set priorities, meet deadlines and multi-task with minimal supervision.
This person will be working with a team of 5 Service Desk individuals. They receive about 36,000 tickets through Landesk ticketing system in a Windows 7 environment. They will be supporting about 5000 internal users.
70% Phone Support/ 30% Email Support
-Printer Configurations
-Internal Application
-Chronos passwords
-Outlook troubleshooting
Weekday and Weekend availability are required
Skills:
Windows, Phone, troubleshooting, customer serivce, Pos
Top Skills Details:
Windows, Phone, troubleshooting, customer serivce
Additional Skills & Qualifications:
-Great Customer Service Attitude
-Naturally curious
-Flexibility
**Shift will start out mon-fri 6am-3pm. After they are up to speed, they will move to supporting weekends at the same time**
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
