Address
Form of work
SalaryBrand:
Bagel Brands At Bagel Brands (Einstein Bros. Bagels, Bruegger’s Bagels & Noah’s NY Bagels) we believe in the bagel and how it has the unique ability to bring people together. Our team has a standard set of values and behaviors that allow us to spread a little more joy and happiness in the world. They let us laugh, smile, and enjoy each other’s company a little more. These are the behaviors that guide how we work, how we treat each other, and how we treat our guests. We believe that there is no better way to make someone’s day than with a warm, fresh-baked bagel and a heart-felt good morning.
Position Mission:
The IT Service Desk Specialist I perform first level problem resolution and uses documented procedures. This position provides fast and efficient problem resolution for stores and office employees while providing excellent customer service.
Responsibilities Include, but are not limited to:
- Provide first level support in person, over the phone, or via remote access for the In Store and Support Center Team Members.
- Answering phones, service requests, and incidents in a timely manner while providing excellent customer service.
- Keep the team member updated on incident progress and status.
- Assure incidents and service requests are responded to and resolved in accordance with service level agreements.
- Escalate incidents and coordinate with other team members as necessary to resolve systemic incidents.
- Other duties as assigned.
Required Knowledge, Skills & Abilities:
- Demonstrate knowledge of the concepts of networking.
- Ability to perform advanced troubleshooting capabilities independently.
- Ability to manage several service requests and incidents at the same time.
- Have strong communications skills in working with team members across all levels of the enterprise.
- Strong customer service skills.
- The ability to troubleshoot issues while working with end users over the phone.
Education/Training/Experience:
Required:
- High School Diploma or GED equivalent.
- 2+ years of desktop support experience.
Compensation Range:
Hourly: $21.00 - $23.00 (depending on experience and location) The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
The duties of this position may change from time to time. Coffee & Bagel Brands reserve the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
Bagel Brands is committed to providing equal employment opportunity, and fair treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Bagel Brands makes employment decisions based solely on qualifications for the position.
