Address
Form of work
SalaryRequirements:
Qualifications and Experience:
Responsibilities:
- U.S. citizenship is required
- Ability to obtain and maintain a Public Trust clearance as required by contract.
- This position is onsite at designated DOJ locations based on contract requirements
Qualifications and Experience:
- Bachelor's Degree with 5+ years' related experience or 7+ years' equivalent work experience
- IT management certifications or technical support certifications preferred.
Responsibilities:
- Serve as the primary point of contact for all IT help desk inquiries, ensuring timely and accurate resolution of issues.
- Provide phone, email and in-person support for a variety of IT related issues including email, directories, and standard Windows applications.
- Lead the Help Desk Team, fostering a collaborative and efficient work environment.
- Develop and implement procedures for tracking, prioritizing, and resolving help desk tickets.
- Conduct regular training sessions for help desk staff and users to ensure efficient use of IT resources.
- Monitor and report on help desk performance metrics to identify trends and areas for improvement.
- Coordinate with the IT team to troubleshoot hardware and software issues, ensuring minimal downtime and disruption.
- Stay updated on new technologies and industry trends to enhance help desk operations and user support.
- Support extended hour and weekend support as required by mission or emergencies.
Flexible work from home options available.
