Service Desk Integrator

Service Desk Integrator
Service Desk Integrator is responsible for systems process analysis and design. The position will analyze problems for resolution, gathers information from client users, defines work problems, and, if feasible, designs a system of computer programs and procedures to resolve the problems.
Compensation & Benefits:
Estimated Starting Salary Range for Service Desk Integrator: $70,000 to $75,000.
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Service Desk Integrator Responsibilities Include:

• Responsible for systems process analysis and design.
• Plans and performs research, design assessment, development, integration, and other assignments in a specific technical area.
• Analyzes problems for resolution, gathers information from client users, defines work problems, and, if feasible, designs a system of computer programs and procedures to resolve the problems.
• Creates process change by integrating new processes with existing ones and communicating these changes to impacted teams.
• Recommends and facilitates quality improvement efforts.
• Performs other job-related duties as assigned.

Service Desk Integrator Experience, Education, Skills, Abilities requested:

• Associate’s degree in Business Information Systems, Computer Science, or a related field and two (2) years of technical experience.
• Strong personal computer and business solutions software skills
• Good interpersonal skills to interact with customers and team members.
• Communication skills to work effectively with team members, support personnel, and clients.
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:
Cherokee Services Group (CSG) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CSG , visit cherokee-federal.com.
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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titles:

• IT Service Desk Coordinator
• Service Desk Analyst
• Service Desk Specialist
• IT Support Integrator
• Help Desk Integrator

Keywords:

• Service Desk
• Integrator
• IT Support
• Coordinator
• Analyst

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote