Service Desk Analyst - Intern

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.
We Are Looking to Add a Key Member to Our Service Desk!
The Service Desk Analyst Intern will be part of the Service Desk team and will be given the opportunity to work directly with our internal GreatAmerica Users. During that time, the Intern will be getting hands on experience with all aspects of a Service Desk. This includes but is not limited to: troubleshoot both software and hardware issues, fulfill service requests, and supporting future technology enhancements in a timely fashion. An ideal Intern for this role would excel in a constantly changing and fast-paced environment focused on quality, customer service, and process improvement.
The successful candidate will have the opportunity to work full time during the summer and part time during the academic school year breaks. The part time scheduling portion of the Internship is very flexible, allowing for the Intern to match their school schedule with GreatAmerica's workplace needs.
As a Service Desk Analyst Intern, You'll:

• Use your Problem-Solving Skills! Thoroughly investigate all user related incidents and requests by employing a combination of active listening, responsive inquiry, troubleshooting steps, technical analysis, research, and remediation efforts.
• Interact with the Business! Work closely with users through remote control tools, phone calls, emails, the service management platform, and desk-side support to understand the impact and urgency of each incident. Provide anticipated resolution times and communicate as needed using easy to understand language.
• Be an Essential Part of the Team! As a direct member of our Service Desk team, you will be responsible for the following duties:

• Install, upgrade, and repair endpoint equipment and productivity applications. Including equipment used in both daily operations and business continuity capabilities.
• Execute physical / desk moves of endpoint equipment.
• Dispose of surplus hardware securely.
• Initially triage the legitimacy of suspicious emails and websites, including attachments and links.
• Install, upgrade, and repair line-of-business applications on user's machines.
• Investigate alerts submitted to the ticketing system, determine if action is required, and assign the work to the appropriate IT work group.

To be successful in this role you'll need:

• To have full-time student status in a 2-year or 4-year program in an IT related field.
• An entry level understanding of the IT industry fundamentals, concepts, terminology, platforms, and processes.
• To be detail conscious, responsible, dependable, and able to work well in a team environment.

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:
Financial Benefits

• Competitive Compensation
• Monthly Bonuses for Eligible Employees
• 401(k) and Company Match
• Annual Profit Sharing
• Paid Time Off

Health, Wellbeing, and Family Planning Benefits

• Paid Vacation - starting at 80 hours annually for employees in their first year of service.
• Paid Sick Days - Ten (10) per year with a conversation option for unused time.
• Ten (10) Paid Holidays per year
• Gym Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long Term Disability
• Company Paid Life Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Employee Assistance Program
• Parental Leave

Education and Career Planning Benefits

• Tuition Assistance
• Networking Opportunities
• Leadership Development Opportunities

Perks

• Paid Parking
• Service Awards
• Hybrid work arrangements
• Business casual environment
• A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.
Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.