- Manage large amounts of inbound and outbound calls in a timely manner
- Follow call center “scripts/troubleshooting guides” when handling different topics
- Identify customers’ needs, clarify information, and providing solutions
- Monitor tickets & workflows and in accordance to team’s SLAs
- Create documentation where documentation is absent
- Administer Active Directory accounts
- Utilize remote user support tools to provide support
- Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications, a plus
- Requires 1-2 years of customer service experience
- Strong communications skills with active listening skills
- Self-driven attitude
- Ability to problem solve issues within job scope timely
- Provide a customer-service approach to all situations
- Capable of working with many different personalities and levels throughout the organization
- Attention to detail
- Able to organize work and set priorities
- Follow established procedures on routine work
- 401K matching and immediate vesting schedule
- Career growth opportunities
- Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
- Programs to help you grow like tuition reimbursement, hackathons, and career development
- Student loan repayment
- Generous time off
- Comprehensive medical, dental and vision at affordable monthly rates
Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.