Service Designer

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.
Salary Range: $110K-$120K/Annum
Job Description:

• Proposing and championing improvements to our UX processes and balancing managerial responsibilities with providing hands-on design support for projects.
• Presenting ideas to stakeholders and advocating on behalf of the user experience using both quantitative and qualitative methods.
• Develop research strategies and proposals and execute on time and on budget while conducting research, synthesize findings, and communicate insights to inspire teams, catalyze design, and fuel strategic decisions.
• Providing visibility into delivery targets, commitments, progress and proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)
• Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve.
• Coaching the team to improve collaboration and self-organization, emphasizing continuous learning and growth.

• 7+ years or equivalent compelling experiences as a ‘problem solver’ for enterprise software and demonstrated Systems Thinking abilities to understand how products and applications work together.
• Extensive knowledge of user experience research tools and techniques (e.g., generative research planning and executing, interviews, usability testing, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.
• Hand-on and extensive experience with modern design tools – Figma, Lucid etc.
• Experience leading and mentoring high performing teams and collaborative teams and develop meaningful relationships to achieve common goals.
• Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations.
• Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoomtext), and proven track record of incorporating into your day-to-day work.
• Adept and empathic human-centered designer, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions – with a portfolio that includes a breadth of work
• Familiar with the intricacies in discovering, defining, designing and delivering omni-channel experiences, at scale
• Ability to synthesize complex, interdependent, and sometimes competing needs
• Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify design decisions

• Ability to manage work in a highly technical, changing environment.
• Excellent communication, listening, and negotiation skills with clients and senior executives- write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings.
• Experience designing enterprise applications preferable.
• A11y knowledge/experience.

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .