Customer Service Representative

We are looking for a Customer Service Representative to join our team at JONATHAN Y DESIGNS. This opportunity will work with the eCommerce team to ensure customers’ questions and concerns are answered in a timely manner. The ideal candidate must possess a pleasant disposition and know how to communicate effectively with customers.

RESPONSIBILITIES:

· Assisting B2B customers with order status, sale and return inquiries

· Open and update customer accounts, as needed

· Attract potential customers by answering product and service questions as well as suggesting information about other products

· Keep accurate records and document Customer Service actions and discussions

· Resolves product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure problem resolution.

· Assisting customers with product issues, regardless of place of purchase

· Notify customer of product backorders and anticipated availability

· Process customer returns, determine nature and reason for return and assess if product is returnable. Correct and reship incorrect orders

· Process related customer paperwork and credits. Send returned products to quality control for check

· Effective inter-company communication with sales, marketing, logistics and buying to ensure customer satisfaction

· Assist with operations including order processing, inventory management, and product updates

· Be able to recognize deficiencies and collaborate with solutions

· Maintain an orderly workflow according to priorities

Qualifications

· At least 1 year retail or Customer Service experience preferably in e-commerce

· Solid computer skills: Must be proficient in Excel, Office and Google Suite

· Strong client-facing and communication skills

· Exceptional communications skills, both verbal and written; able to convey information in a clear and concise manner; asks appropriate probing questions

· Advanced troubleshooting and multi-tasking skills

· Must have sense of urgency, efficiency and ability to adapt and multi-task.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)
• ecommerce: 1 year (Preferred)

Ability to Commute:

• New York, NY 10016 (Preferred)

Ability to Relocate:

• New York, NY 10016: Relocate before starting work (Required)

Work Location: In person