Address
Form of workLocation: Hybrid - Canton MA
We give you a world of potential
We have a unique opportunity for someone to contribute their talents and strengths as a Manager, Corporate Actions Operations Service Delivery.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers
A role you will love
The Service Delivery manager position is critical in supporting the Corporate Actions Services Department as a part of Computershare Event Operations. By ensuring each event is coordinated and processed flawlessly, we build good relationships with internal and external clients.
The role holder will manage the supervision of the Service Delivery team and oversee the day-to-day activities of a group of Corporate Actions Professionals, Senior Corporate Actions Event Specialists. Manage all stakeholder service level expectations through the responsible day to day management of all corporate actions' services deliveries; Achieve business objectives and overall stakeholder satisfaction through the development and implementation of business processes.
Critical functions and include:
What will you bring to the role?
A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.
Rewards designed for you
Employee Share Plan.Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts.We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.
Extra Rewards.From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-secure
We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.
In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. #LI-DW1 #LI-Hybrid
We give you a world of potential
We have a unique opportunity for someone to contribute their talents and strengths as a Manager, Corporate Actions Operations Service Delivery.
Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services.
Founded in 1978, Computershare is renowned for its expertise in high integrity data management, high volume transaction processing and reconciliations, payments and stakeholder engagement. Many of the world's leading organizations use us to streamline and maximize the value of relationships with their investors, employees, creditors and customers
A role you will love
The Service Delivery manager position is critical in supporting the Corporate Actions Services Department as a part of Computershare Event Operations. By ensuring each event is coordinated and processed flawlessly, we build good relationships with internal and external clients.
The role holder will manage the supervision of the Service Delivery team and oversee the day-to-day activities of a group of Corporate Actions Professionals, Senior Corporate Actions Event Specialists. Manage all stakeholder service level expectations through the responsible day to day management of all corporate actions' services deliveries; Achieve business objectives and overall stakeholder satisfaction through the development and implementation of business processes.
Critical functions and include:
- Manage a group of Senior Corporate Actions Event Specialists and Corporate Actions Service Delivery Supervisor in two different sites to ensure Corporate Actions events are completed flawlessly and timely to client and shareholder satisfaction.
- Develops, plans, and monitors activities to ensure all functions are performed on a timely basis and meet quality standards.
- Continuously seeks improvements in operation of business unit such as cost reductions, quality improvement, and introduction of new services, processes, or technologies.
- Risks mitigation, determines work procedures, prepares work schedules, and expedites workflow for Sr. CA Event Specialists
- Assigns duties and examines work for conformance to policies and procedures
- Reviews and revises current operating policies to improve efficiency
- Maintains harmony among workers and resolves grievances
- Facilitate special events including WEB related projects and assist in continuous improvement of CA rejects
- Researches and resolves problems related to specific corporate actions events to determine the root cause and propose corrective management actions
- Coordinates with CA Operations Engagement and CA Enablement teams as required to support business unit activities
- Reviews and approves preparations for new projects or clients
- Directs employee training to improve efficiency and ensure conformance to standard procedures and practices and conduct staff meetings of operations personnel or confers with subordinate personnel to discuss operational problems or explain procedural changes or practices. Interface with internal clients, corporate actions engagement and enablement teams, and associated relationship managers as needed.
- Other duties or tasks assigned by management.
What will you bring to the role?
- Bachelor's (B. A.) or MBA degree from a college or university; or 10 years related experience and/or training; or equivalent combination of education and experience.
- Track record in team management. Corporate Actions or Financial Services Experience in Transfer Agent/brokerage industry.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Essential computer skills include regular use of a computer, including the ability to type, utilize a mouse, and read information from a computer screen or monitor.
- Proficient in Microsoft Word or similar word processing packages, Microsoft Excel, Access, Internet applications and various record keeping systems. Project management software.
A company to be proud of
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.
Rewards designed for you
Employee Share Plan.Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.
Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.
Save for Your Future. We will support you along your retirement savings journey.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
Employee Discounts.We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.
Extra Rewards.From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.
A diverse and inclusive place to work
Computershare celebrates the diversity of our people, and we welcome applications from everyone.
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
Covid-secure
We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.
In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely. #LI-DW1 #LI-Hybrid
