Service Delivery Director (East Coast)

Description
iSoftStone, Inc. is seeking a Service Delivery Director (East Coast) to join our Retail Team.
This role operates remotely within the Eastern Standard Time (EST) zone. Onsite client visits and travel are required for this position.
Overview:
iSoftStone is looking for a technology leader to support several major international accounts engagements as well as the Service Delivery. The position is based in East Coast with the development and support teams primarily in US, China, and Malaysia. As a key member of our retail organization, you will play a crucial role in overseeing the delivery of retail solutions, particularly focusing on the Hybris e-commerce platform. The ideal candidate will possess a deep understanding of retail operations, a proven track record of successful Hybris implementations, and strong leadership skills.
Responsibilities:
Project Leadership:

• Manage 2-4 iSoftStone' s accounts ( ~$10MM+ iSoftStone' s revenue) in all dimensions of new opportunities engagement, existing projects and support maintenance.
• Maintain excellent client relationship and high satisfaction ratings.
• Lead end-to-end delivery of retail technology projects, ensuring they align with business objectives and timelines.
• Manage project teams, providing guidance and support throughout the project lifecycle.

Hybris E-commerce Expertise:

• Demonstrate in-depth knowledge of the SAP Hybris e-commerce platform.
• Oversee the implementation, customization, and optimization of Hybris solutions to meet business requirements.

Retail Operations:

• Collaborate with retail stakeholders to understand business needs and translate them into effective technology solutions.
• Drive the implementation of retail systems, including Online, POS, Omni-channels, ERP, OMS and WMS

Cross-functional Collaboration:

• Work closely with cross-functional teams, including development, quality assurance, and business analysts, to ensure seamless integration and delivery of solutions.
• Collaborate with business leaders to align technology initiatives with overall business strategy.

Vendor Management:

• Manage relationships with external vendors and technology partners.
• Evaluate and select vendors for retail technology solutions, negotiating contracts and ensuring Service Delivery.

Quality Assurance:

• Establish and enforce quality assurance processes to ensure the reliability and performance of retail and Hybris solutions.
• Conduct regular audits to maintain high standards of deliverables.

Team Development:

• Mentor and develop a team of professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide training and guidance to team members on emerging technologies and industry best practices.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or related field. Master's degree is a plus.
• 7+ years proven experience in delivering retail technology solutions with a focus on the SAP Hybris platform.
• Strong project management skills with a successful track record of leading complex projects from initiation to completion.
• In-depth understanding of retail operations, including POS systems and inventory management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different departments.
• Experience in vendor management and contract negotiation.
• Leadership experience in coaching and developing high-performing teams.

Preferred Skills:

• SAP Hybris Certification.
• Knowledge of emerging trends and technologies in retail and e-commerce.
• Familiarity with agile methodologies.

If you are a results-driven individual with a passion for retail technology and a proven ability to lead successful Hybris implementations, we invite you to apply for this exciting opportunity. Join our team and contribute to the advancement of our retail technology capabilities.
Primary Location Pay Range: $180 - $240k per year
Benefits:
Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week): medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floating holidays.
iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies.
Visit us at https://www.isoftstoneinc.com.
iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.