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Form of workFirst American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Florida. As the largest privately held bank in Illinois, we now have over 60 locations and assets of $5+ billion. We are a community bank at heart with international expertise, traditional values, and a forward-looking philosophy. Our employees have the experience and vision to meet the needs of savers, borrowers, and businesses in the 21st century. First American Bank can offer employees a level of visibility, career growth, and stability that is difficult to find in many larger corporations.
This hourly (non-exempt) position will support the daily operations of the Product Development department.
DUTIES & RESPONSIBILITIES:
- Provide first level of support and triage for internal support calls from the branch network or other internal departments.
- Assist with documenting, updating and organizing department procedures.
- Research and respond to written inquiries from both internal and external customers, working with other Product Development staff as needed.
- Assist with deposit servicing support of the various channels administered by Product Development.
- Pull daily reports and complete associated tasks in a timely manner.
- Perform miscellaneous data entry and testing as assigned.
- Handle other tasks and duties as assigned.
QUALIFICATIONS:
- High school degree or equivalent is required.
- Minimum one year of general office or customer service experience required.
- Banking experience a plus.
- Must have good organizational skills and be detail oriented.
- Ability to work in a team environment or independently.
- Strong verbal and written communication skills required.
- Proficient computer skills (Microsoft Word, Excel, PowerPoint, and Outlook).
- A basic understanding of bank applications a plus.
- Travel to meetings, team days, and training as scheduled.
- Monday through Friday 8:00 am – 5:00 pm.
- Punctuality is required to maintain First American Bank’s customer service standards.
