Service Delivery Associate

We are looking for a Service Delivery Associate to join our Projects & Accounts Team. As a Service Delivery Associate with Evolve Security, you will serve as the main point of contact for a variety of SMB clients and be intricately involved in all projects associated with your clients. This role will work closely with the project coordinator, security engineers, and business development associates to assist our team with managing clients and their respective engagements, and delivering projects that exceed our clients' expectations. Successful candidates will be highly organized individuals with excellent communication and relationship building skills with an interest in technology and information security.
Responsibilities include:

• Manage project plans to deliver Evolve Security's services to our clients based on the requirements defined in the Statement of Work.
• Manage client expectations and project scope closely.
• Develop communication plans including status reporting frequency, format and approach.
• Transparently communicate project status to internal and external stakeholders.
• Work collaboratively with the Projects & Accounts Team to effectively apply and enhance Evolve Security's project management process and define and enhance project quality standards.
• Develop lasting relationships with customer personnel that foster additional opportunities.
• Understand Evolve Security value proposition and identify opportunities to increase customer satisfaction and deepen customer relationships.
• Develop firm understanding of the Project & Accounts team processes and functionality.

Requirements
Preferred Experience & Ambition:

• 1-3 years' experience in account or project management
• Experience in conducting project meetings and building relationships
• Exceptional oral and written skills
• Enjoy working with a variety of clients and developing understanding of their businesses
• Experience using a project management system

Benefits
Why join us?

• Progressive startup culture in a high growth organization, with minimal bureaucracy
• Engage in a fast-paced and challenging environment with opportunity to grow your talents
• Evolve Security Academy cybersecurity training
• Paid Company Holidays
• Healthcare Benefits

• 401(k) plan with Employer match
• Parental Leave
• Flexible Paid Time Off
• Annual vacation reimbursement

Who is Evolve Security?
Evolve Security is a technology driven cybersecurity services firm headquartered in Chicago, IL. We are dedicated to improving our client's security posture by providing Continuous Penetration Testing, training services, and talent solutions.
In addition to our professional cybersecurity service offerings, Evolve Security offers a cybersecurity bootcamp, "Evolve Academy", currently ranked the #1 cybersecurity bootcamp in the world. The Cybersecurity Bootcamp in Chicago provides immersive training, giving students the concrete and practical skills, needed on the job. Students gain real work experience through live security assessment work that they perform on not-for-profit companies.
We are passionate about directly improving our customers' security posture, and we proudly train others to help meet the need for qualified cybersecurity talent.