Service Coordinator Team Lead - It Service Company

We are growing and adding to our team!

More specifically, we need a Service Coordinator and Team Lead that are Humble, Hungry, and Smart.

Founded in 2006, Straight Edge Technology is a company committed to excellence and working with a purpose. We want to create an environment that encourages team work, and allows employees to strive for the same core values.

Our Service Coordinator will provide management and leadership of every service request with clients as they report issues or areas of technology where they need assistance. Using our Service Department standards for issue tracking, and best in class tools, our Service Coordinator will manage our Service Desk to exceed the expectations of our clients, and delight them with Customer Service not found anywhere else. We don't just fix computers here.

So, what does a Service Coordinator do?

• Backup for Service Dispatcher and Service Manager
• Translates requests from clients to accurate internal service tickets using Autotask
• Receives client requests via email or customer portal
• Communicates with clients about issues and resolution status
• Assigns service requests to technicians by matching skill set to the problem and monitoring workloads
  
• Schedules technicians to client worksites as appropriate
  
• Performs follow up with technicians regarding status of tickets
• Supervises technicians and monitors success measures
• Coordinates appointments with vendors
  

So you’ll need strong interpersonal and communication skills, attention to detail, and a knock-‘em-dead attitude. We need a person who thrives when they are juggling numerous tasks. We need you to be open to ideas and bring your own new ideas to the team; we offer a fun, engaging, supportive environment in which your ideas can thrive. So if you’re looking for a place where you can constantly learn more and contribute to a team, this is it.

Does this sound just like you so far? Okay, good. Read on.

Requirements

REQUIRED:

• Bachelors Degree or equivalent
• Proficient Microsoft Office computer and word processing skills
• 5 years administrative or customer service experience
• Tech savvy, education in computer science or experience as an IT professional
• Strong customer service skills (e.g. friendly demeanor and good speaking skills)
• Strong multi-tasking skills (ability to juggle several priorities at once)

PREFERRED:

• Experienced following detailed procedures
• Experience managing schedules
• ITIL

PHYSICAL REQUIREMENTS

Work is primarily sedentary in an office environment; significant use of computer monitors (>80% of time)

A Great Candidate can Demonstrate

• Decisiveness
• Attention to Communication
• Initiative
• Personal Credibility
• Verbal Communication
• Stress Management
• Results Orientation
• Flexibility
• Thoroughness
• Technical Expertise
• Persuasive Communication
• Managing Performance

Benefits

Starting Pay $25/hr. to $35/hr.

Work Environment:

Individual's primary workstation is located in an office environment.

The noise level in this environment is low to moderate.

Our full time employees enjoy benefits including: Medical, Dental, Vision, Retirement Plan, PTO and Paid Parental Leave

Other benefits include:

Excellent organizational culture (fast-paced and forward-thinking environment)

Growth potential

Exposure to the latest and greatest technologies (virtualization, cloud

computing, disaster recovery, remote monitoring and management)