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SalaryJob ID: 240000O7
Status: Full-Time
Regular/Temporary: Regular
Shift: Day Job
Facility: UPMC Health Plan
Department: CHC Service Coordination
Location: Work From Home,
Union Position: No
Salary Range: $ 17.78-27.95 USD
UPMC Health Plan’s Community HealthChoices team is looking for Service Coordinator Associates to join the team!
Community HealthChoices (CHC) is Pennsylvania’s managed care long-term services and supports (LTSS) program serving seniors and individuals with physical disabilities in the Commonwealth who are covered by Medicare and Medicaid.
This full-time, remote position supports the Service Coordinator in coordinating care for Members. The Service Coordinator Associate builds a relationship with the Members, providing the Member with ongoing telephonic outreach and assistance with service coordination needs.
Responsibilities:
- Promotes communication, both internally and externally, to enhance effectiveness of service coordination services (e.g., health care providers, and health care team members respectively).
- Researches and assists in finding hard-to-find Members.
- Supports the development and implementation of Member Care/Service Plans.
- Assists in coordinating social services for Members including referrals to Community organizations as requested by Service Coordinator Utilizes information systems to build, research and enter Member information, As needed.
- Works in conjunction with the Service Coordinator to initiate, and revise Member Care Plans as needed.
- Supports service coordination team in outreach to Members telephonically.
- Ability to work day shift, weekends and holidays as needed.
Qualifications:
- High School Diploma required.
- One year of experience in Community or Public Health preferred
- Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
- Familiarity with basic medical terminology and concepts used in Care Management
- Strong customer service skills to coordinate service delivery including attention to members, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
- Ability to effectively participate in a multi-disciplinary team including internal and external participants.
- Effective communication, telephonic and organizational skills.
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
We know that you have many options when choosing where to build your career. So why choose UPMC? We can think of a few reasons.
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