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SalaryFord Spring Hill is looking for an energetic and friendly Service Concierge to join their team. This is a highly valued position as you must interact with our customers in a professional and courteous manner, set service appointments and manage Client Services.
JOB QUALIFICATIONS
- Understand and utilize basic math skills.
- Comprehend Repair Order and warranty processes.
- Perform standard office duties such as filing, computer skills, faxing.
- Good communication skills; able to effectively and professionally communicate with internal and external customers including: customers, vendors, managers, office staff and all other company employees.
- Experience using computer and credit card machines preferred.
- Receive incoming Service calls, schedule appointments, quote prices, coordinate pick-ups / deliveries.
- Follow-up on quotes and maintain accurate notes.
- Track Special Order Parts (SOP). Verify accuracy and receipt of part(s), review history for prior completion, call customer to set appointment.
- Capable of prioritizing work, recognizing urgency of greeting Sales and Service customers in a friendly and professional manner.
- Must be able to meet and maintain (preferably, exceed) all expectations set by department manager.
- Meet client needs: set appointments, arrange transportation and other service needs within the established CSI guidelines.
- Work well in a team environment and support Service drive staff.
- Must be able to work all scheduled hours, including overtime and weekends, if necessary.
- Properly close ROs.
- Perform other tasks as assigned by department manager.
- Must be able to perform all essential functions with or without reasonable accommodation.
WHAT WE HAVE TO OFFER
- Paid training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
- Comprehensive benefits program, including health care options (medical, dental and vision) and 401(k) retirement plan with company match.
- Company provided basic life insurance to all full-time eligible employees an amount of 1x your salary at no cost to you.
- Family owned, values-driven culture built on integrity, professionalism, excellence, and teamwork.
DFWP/EOE
