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Form of workDescription
Tasca Ford Midlothian is seeking talented and outgoing individuals to join our successful team as a Service BDC Representative. You will be responsible for handling service department calls, emails and leads while maintaining a quality relationship with our current customer base. Full training available. Great opportunity! Competitive salary and benefits! EOE
Responsibilities
Requirements
Tasca Ford Midlothian is seeking talented and outgoing individuals to join our successful team as a Service BDC Representative. You will be responsible for handling service department calls, emails and leads while maintaining a quality relationship with our current customer base. Full training available. Great opportunity! Competitive salary and benefits! EOE
Responsibilities
- Serve as liaison and communicate effectively between the Service department and customers.
- Contact customers regarding repairs, estimated pick-up times.
- Take incoming service calls.
- Schedule service appointments.
- Inform customers of rental car policies and guidelines.
- Check e-mails and promptly respond to inquiries.
- Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet the goals of bringing customers into service department.
- Attend training as requested by manager.
- Follows script and instructions from a supervisor.
Requirements
- Previous customer service experience
- Excellent team player with collaborative attitude and eagerness to grow professionally
- Pleasant, engaging, professional phone manner
- Ability to multi-task
- Willing to learn and be driven to achieve goals
- Strong PC and internet skills
- Maintains professional appearance
- Ability to follow instructions and receive feedback from supervisor and managers
- Interact effectively and professionally with co-workers
- Understand and follow company policy and procedures
- Automotive dealership experience a plus
- Must have a valid driver's license
- Must be authorized to work in the U.S.A.
- Must pass pre-employment background checks and screenings
