Service Advisor

The Service Advisor coordinates heavy diesel vehicle services and repairs. They help address vehicle performance issues for customers and draft service cost estimates that carefully detail fees for supplies, materials, and time/labor. Service advisors also field customer complaints and offer cost savings or discounts when appropriate. The Service Advisor position is an exempt position eligible to receive commission.

ABOUT CERTIFIED FLEET SERVICES We are Certified Fleet Services. We provide full service fleet repair and maintenance and we are growing by the day. Our mission is to get our customers back on the road faster. We are disciplined and accountable in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are inspirational, accountable, disciplined, results oriented, excellent, and aligned.

PERFORMANCE OBJECTIVES

● Greet the customer and gather information to determine what service they are in need of
● Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs

● Leverage technology and product knowledge to clearly address customer needs and share the status of service appointments

● Schedule appointments for service technicians

● Resolve customer complaints and make follow-up calls to facilitate a positive service center experience

● Lead vehicle pick-up efforts by coordinating efforts with vehicle service porters and customers

● Manage all service paperwork, including repair orders, invoices, and maintenance records

● Other duties as assigned

KEY COMPETENCIES

The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.

● Advanced knowledge of vehicle maintenance

● Experience successfully maintaining a positive attitude while working in a team environment with competing priorities

● Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
● Ability to think critically, in the assessment of materials that will help the team understand new concepts and procedures

● Outstanding organization and administrative accountability

● Strong written and verbal communication skills

● Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence

● Attend and participate in internal meetings and complete required trainings

EDUCATION AND EXPERIENCE

● GED or High School Diploma preferred

● Minimum 3 years of vehicle service writing/advising experience preferred

● Current Driver’s License & Clean Driving Record preferred

● Experience working with team members across multiple functional roles preferred

PHYSICAL REQUIREMENTS

● Ability to spend prolonged periods of time standing, sitting, or walking

● Ability to work in enclosed environments exposed to excessive noise, automotive shop environment, and cold or heat

● Must be able to lift at least 50lbs
● Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

BENEFITS
● Health, Dental & Vision Insurance

● Paid Holidays

● PTO Program

● IRA

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Certified Fleet Services recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability.

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Application Question(s):

• Do you have previous experience as a Service Advisor and/or Service Writer?

Work Location: In person