Service Advisor

PRIMANRY FUNCTION: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service customers.

ESSENTIAL JOB FUNCTION/DUTIES:

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

MINIMUM WORK EXPERIENCE/EDUCATIONAL REQUIREMENTS:

• Two years of previous experience as a Service Advisor.
• Must be a customer-oriented, self-motivated team player.
• Professional appearance and work ethic.
• Outstanding communication skills in both verbal and written.
• High School Diploma or GED required.
• Must have a valid driver's license.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Periods of both sitting and standing.
• Must be able to lift up to 30 pounds occasionally.