Service Advisor (Express)

Job Type
Full-time
Description
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we'd like to help you translate those skills into a successful career in the retail automotive business.
How You Will Make an Impact
Our guests seek luxury, value, and world-class service. As a Service Advisor (Express), you will set and achieve a vision for operating the service department at maximum production, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records. You will directly impact whether we become our guest's favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like:

• Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Greet guests promptly
• Meet with guests and review services owed from point of purchase of their vehicle
• Increase guest satisfaction by building relationships with guests
• Maintain the company's standards for ethical business practices, professional image, orderliness, hospitality, and employee and community relations
• Monitor the progress of each vehicle throughout the day and update guests frequently
• Increase profitability by maximizing sales and executing retail promotions
• Responsible for overseeing the technician working on customers' vehicles including their time management, efficiency, parts ordering, and job completion times
• Participate in the development and documentation of standard operating procedures (SOP) as appropriate
• Explain all work completed to guests

Skills Needed to Win:

• High school diploma or equivalent
• Accredited training in Service Advisor skills, customer satisfaction, and quality control
• Minimum 1-year automotive Service Advisor experience
• Basic automotive knowledge
• Ability to concentrate and accomplish tasks despite interruptions
• Ability to perform a variety of tasks simultaneously
• Positive attitude, high energy, and friendly
• Must have a valid driver's license

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 28 dealerships in 5 states...and we are still growing!
• We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard:

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description
$40,320 - $46,080 per year