Service Advisor

We have an open position at our Salem service location. The Service advisor is responsible for assisting the service manager in all customer relationship needs. Customer service is key.  Duties include, but not limited to:

checking in customers, writing repair orders, advising work, collecting payment, checking out customers, ordering parts.

Main Job Tasks and Responsibilities::

Check in customers

Cash out customers

Answer phone calls

Make phone calls

Advise customer of work and timelines needed for repairs

Education and Experience::

Education and Experience:
Understanding and basic knowledge of automotive vehicles.

Key Competencies::

must be professional and have empathy that customers look for
professional and enjoyable to work with
strong attention to detail
professional personal presentation
should be mature, highly motivated, resistant to stress, flexible and decisive
ability to solve problems, exercise judgement, and work with others on viable solutions
must have good judgment and exceptional ability to establish and maintain effective
personal relationships with supervisory, staff members and customers
ability to adapt to change as we are a growing company
must be willing to submit to a pre-employment criminal background check and results must meet company standards
must be willing to adhere to random drug testing and results must be clean
must have valid Oregon Driver’s license with an excellent driving record

Benefits::

full time employment:
medical benefits*
retirement benefits*
paid vacation*
The information contained in this job description is not an exhaustive list of the duties performed
by this position. Additional duties are performed by the individuals currently holding this position
and additional duties may be assigned.
Freeman Motor Company is an equal opportunity employer and considers applicants for all
positions without regard to race, color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally protected status.

Freeman Motor Company prides itself as the #1 independent Dealership and Service Center in the Northwest. We continue to maintain a high percentage of repeat and referral business and only achieve this by hiring employees that believe in a high level of customer service and professionalism.