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SalaryWYNNE FORD in Hampton has an immediate opening foran Experienced Service Advisor!
Monday - Friday work week! No Weekends!
We are looking for a personable Service Advisor to act as the connection between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying extended warranty coverage, and various other duties. The Service Advisor will ensure customer service by working with customers to determine their vehicle maintenance and repair needs, determine the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
What We Offer
- Competitive pay plan with base pay plus commission and bonus levels
- Flexible 45 hour work week
- Annual retention bonus
- Insurance benefits to include health, dental, vision
- Legal resources and identity theft plan
- Short/Long-term disability insurance
- Life insurance
- PTO (paid time off)
- 401k retirement saving plan with company match
- Opportunity for advancement
- Employee discounts on vehicle purchases, service and parts
- Uniforms provided
Responsibilities
- Ensure customers receive prompt, courteous, and effective service.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Properly prepare service repair orders using the pre-work-order system in CDK.
- Use the SDL function in CDK to monitor and track the status of the customer’s vehicle from start to finish of the repair process to ensure timely, quality service.
- In SDL ensure proper notes are entered and clocking is on every repair order, as well as re-check stamps and mileage stamps.
- Communicate with the customer via phone, email, text or in person keeping the customer informed of the status of the repair to include estimates, repair duration and completion time. Communicate with the customer at a minimum of twice daily with status updates.
- Sell repairs and recommendations made by the technicians.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Ford certification and CSI scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Prior advisor experience required.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software (CDK).
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with technicians, customers, and management.
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Valid driver’s license
- Willing to submit pre-employment background check, DMV record, and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
