Address
Form of work
SalaryPOSITION SUMMARY
Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.
ESSENTIAL FUNCTIONS
- Serve as primary point of contact for all customers from initiation through completion of the service job.
- Communicate status of service job to customer, including description, status, and cost of work being performed.
- Assign service jobs to Technicians and oversee job progress to completion.
- Ensure all required parts and supplies are available to Technicians in order to complete service job.
- Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
- Ensure quality control of complete process.
- Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.
QUALIFICATIONS
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to communicate in writing clearly and concisely.
- Ability to communicate effectively with others using the spoken word.
- Ability to take care of the customers’ needs while following company procedures.
SKILLS & ABILITIES
Computer Skills
Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with Oracle service system preferred.
Certificates & Licenses
N/A
Other Requirements
Prior customer service experience in an automotive or heavy-duty engine repair environment preferred.
Prior supervisory experience preferred.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
