Service Advisor

Are you looking for an exciting career with a leading John Deere Dealership? 21st Century Equipment is looking for qualified candidates to fill our open positions.

We are looking for an experienced individual to assist with the daily operations of our Service Departments. This individual should enjoy working with customers to provide them an exceptional experience while also supervising the employees to grow customer labor and control department expenses. Do you have a desire to be part of a team of hardworking, enthusiastic, and dedicated individuals? Are you organized and thrive in a buzzing environment? We provide ongoing training and career advancements! Come join our team!

21st Century Equipment, LLC

JOB DESCRIPTION

JOB TITLE: Service Advisor

REPORTS TO: Service Manager/Territory Aftermarket Manager

SUPERVISES: Assist with Service Operations

WORKS CLOSELY WITH: Service Manager/Technicians/Service Coordinators

JOB SUMMARY: Assist with supervising day to day Service employees and operations to maximize return on investment through growing customer labor sales, implementing processes to maximize customer experience and minimize expenses.

ESSENTIAL JOB FUNCTIONS (listed in order of importance):

• Daily processing of work orders.
• Assist supervising service department personnel.
• Maintain Service Dept. processes to ensure high levels of customer satisfaction and departmental profitability.
• Monitor MST usage for accuracy.
• Assist with maintaining the appearance and maintenance of all Service Dept. assets.
• Monitor Technician performance and production to ensure they obtain their monthly goals.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

• Minimum 3 years' experience in John Deere Service Department operations.

SPECIAL SKILL REQUIREMENTS:

• Organized and excellent communication skills.
• Ability to motivate individuals as well as a group.
• Working knowledge of Standard Job Pricing and Commission base compensation.
• Basic understanding of financial principles related to overall Service Department Operations.
• Basic accounting skills.
• Working knowledge of Microsoft Office applications: Excel, Word, etc.

PHYSICAL REQUIREMENTS: You must be able to lift 50lbs regularly, extensive hours on a computer.

BENEFITS:

• Competitive Pay
• Same day Pay (Tapcheck)
• Bonuses
• Profit Sharing
• Tuition Reimbursement (80% of actual Tuition, Room, Board, and Books) - Recently graduated Service Technician
• Tools (w/Snap-On Box) - Recently graduated Service Technician
• Uniforms (Free laundry service)
• Laptop/Phone/Company Vehicle (position depending)
• Medical or HSA insurance
• Dental Insurance
• Prescription Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays
• Paid Time Off
• 401K (with company match)
• Parental Leave
• Mental Health Counseling
• Promotional and Transfer Opportunities
• Ongoing Training

***THIS COMPANY RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT WILL." THE AFFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS. ***

**If a job offer is made for this position, it will be contingent upon passing a pre-employment drug test, background check, and determination of insurability for positions that require driving. If the drug test or background check comes back positive, or you are not insurable for a position that requires driving, the job offer will be rescinded.**