Server - Orange Hill

Restaurant Servers are the face of our business and demonstrate highly effective customer relations in providing an excellent, memorable and enjoyable dining experience for all restaurant guests. Key responsibilities include setting places at dining tables, taking orders, serving food and beverages, and answering inquiries about menu items as well as maximizing sales by suggestively selling other items on the menu. Restaurant Servers are highly knowledgeable of all Company safety and sanitation policies, procedures, and protocols, skilled at using Point of Sale information (POSi) and other restaurant systems, and flexible in responding to operational needs with a “can-do” approach.

Pay: $16.00 - $18.00 / hour

Greet guests in a friendly manner within 1 minute of being seated and present them with the menu.
Inform guests of Chef’s Creations/Features and answer any questions about food and beverage.
Take food and beverage orders from guests, suggestively selling specific menu items.
Ring up order on P.O.S. quickly and in proper sequence.
Obtain food items from kitchen or storage area when necessary.
Follow alcohol awareness procedures for preventing intoxication of guests and handling an intoxicated guest.
Maintain table appearance by checking drink levels, changing ashtrays, removing clutter, and providing extra napkins when necessary.
Respond to upset guests and notify manager of situation.
Total bill and present check upon removal of last plate or upon request.
Accept payment and provide change or credit card voucher within 1-3 minutes of guests’ payment.
Give a warm and pleasant farewell to guests and invite them to return.
Complete all necessary side work and tasks as assigned.
Check inventory and restock items.
Check for table assignments, reservations, large parties expected.
Must wear approved manufacturer certified slip resistant or non-slip shoes at all times while working
Participate in and pass alcohol awareness and safety training classes

Education and Certification:

• High School Diploma/GED required

Experience:

• 2 years of experience performing restaurant server duties

Work Behaviors:

• Exemplifies the Company’s values (PRIDE)
• Demonstrates a responsive, caring and respectful approach in all personal interactions with others
• Wears approved manufacturer certified slip resistant or non-slip shoes at all times while working
• Complies with all safety and sanitation, food service, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and procedures
• Complies with all hygiene and personal grooming requirements
• Arrives to work on time in designated restaurant uniform
• Fosters a workplace culture of hospitality, respect, safe and sanitation
• Participates in all required trainings and completes all required examinations
• Team player and can-do mindset in supporting all business operational needs

Knowledge and Skills:

• Excellent interpersonal and communication skills in order to effectively engage others verbally
• Ability to listen and speak in basic English in order to maintain effective communications in the performance of essential job functions
• Ability to read and comprehend data sources, written work instructions, policies, procedures and other work materials in English in order to perform essential duties in accordance with safety, sanitation and operational standards and trainings
• Demonstrated skill in the application of point of sale and other information systems to effectively and correctly execute various transactions

• Frequent lifting, moving and carrying of food trays, dinnerware and drinks, furniture, garbage etc. weighing up to 30 pounds across the restaurant
• Regular and prolonged standing and walking inside and outside the restaurant to service tables, deliver food and beverages, clean, sanitize and set up workstations, remove garbage, etc.
• Regular ascending/descending stairs across the restaurant to deliver food, pick up dirty dishware, etc.
• Repeating motions that may include the wrists, hands and/or fingers
• Frequent use of hand to finger motions, handle or feel objects, reach with hands and arms
• Constant bending, stooping and turning to serve food and beverages, remove dirty plate/glassware, dispose of garbage, etc.

Disclaimer: The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer.  We recognize that people are our finest asset.  It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. The Company will consider for employment qualified applications with criminal histories in a manner that is consistent with local, state, and federal law. All job offers are contingent upon successfully passing of a background check.