Server-Garden Grille 1St Shift

​​The Garden Grille in the Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.  Come join the best team in the Hospitality Industry!

* Position can be used as a paid internship 

* Shifts: First: Part time** 3-4 shifts per week-- Shifts are M-F: 5:30am-11am and Sat/Sun 6am-12pm 

* Wage: Starts at $12. hour plus tips

Position Summary:

Responsible for providing food and beverage service to all guests, while following local health department standards, Suburban Inns’ Core Values, and IHG standards (standards are available online at IHGmerlin.com), as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in proper uniform
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Check section assignment
• Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
• Roll lunch/dinner silverware (knife, fork)
• Obtain orders from guests ensuring accuracy
• Ensure all guests have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
• Verify accuracy of the bill, and present to the guest
• Handle all cash and credit card charges as prescribed by standard operating procedures
• Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
• Complete assigned shift duties
• Pre-bus tables
• Run food and help others when able
• Complete closing shift work
• Exhibit regular and recurrent attendance records
• Other duties as requested by management        

Position Requirements:

Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  Good communication skills

Formal Education and Job-Related Experience:  

License, Registration, and/or Certification Required:  TIPS Certification

External and Internal Personal Contact:

Communications:    

• Daily - Verbal & Written
• Weekly - Participation in meetings        

Teamwork and Collaboration:  This job is part of a formal work team which includes all departments within the restaurant  

Uniform and Appearance Guidelines:    

Uniform:  Uniform shirt and name tag provided.  Suburban Inns approved black slacks  (within guidelines) and  black, close-toed, non-slip shoes are the responsibility of the Team Member.  

Appearance:  Visible earrings are allowed in the ears only, or must be covered throughout the course of the shift.  Hair must be kept well-groomed.  This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics.  The Director of Operations has the authority to veto any decision made by the position’s supervisor.

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