A Day in the Life of a Counter Server or Server

The essential duties and responsibilities of a Server or Counter Server include, but are not limited to, the following:

• Greets Guests with a smile in a timely and professional manner

• Possess full knowledge of bar and menu items in a fast-paced environment to enhance the Guest experience

• Accurately records food and beverage orders from Guests in a timely manner

• Responsible for all transactions completed on assigned register, including proper cash balancing, distributing correct inventory associated with each sale, properly logging off when away from register, reporting any concerns to management (including unauthorized use of assigned register), etc.

• Verifies identification to confirm Guests are at least 21 years of age for all alcohol transactions

• Ensures that alcohol is consumed in designated areas only

• Consistently uses suggestive selling techniques

• Collaborates with kitchen team to ensure that food orders are accurate

• Attends a mandatory Shift Huddle (team discussion) at the start of or during the shift

• Consistently identifies and sanitizes Guest high-contact areas within and around the dining area (restaurant, lounge, bar, concession area, auditorium, and patio areas)

• Wipes down door handles, faucets, counters, card readers, terminals, counterfeit detectors and any non-food surface areas that are highly touched by a Guest or Team Member

• Miscellaneous cleaning and tasks as applicable to restaurant and theatre environments (counter area setup, food preparation, selling, promoting, serving, and cleaning tasks before and after the shift)

• Consistently ensures and promotes adherence of proper social distancing guidelines

• Properly utilizes Personal Protective Equipment while completing position-specific tasks

• Adapts to the frequency and scope of required cleaning tasks

• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports issues to management

• Performs other work-related duties as assigned

What You Will Need to Have:

• Proof of age (Employees who will be serving, pouring, or mixing alcoholic beverages will need to be 18 and in some states 21)

• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required

• Employees who work with alcohol are required to complete a Safe Alcohol Service training program

• Availability to work flexible hours which include evenings, weekends, and holidays

• Requires regular and consistent attendance

• Has an energetic and friendly attitude during each shift

• Provides excellent Guest service

• Accurate cash handling and basic math skills

• Interpersonal skills include the ability to communicate (verbal and written) with all ages, genders, and personalities. Must be able to effectively and regularly converse in and comprehend English

• Ability to work in a team environment and independently

• Ability to take and follow direction

• Responds with a sense of urgency

What Physical and Environmental Requirement You Will Need to Have:

• Frequent bending, kneeling, and lifting up to 50 lbs.

• Frequent standing, walking and reaching

• Ability to carry, push, and pull objects

• Noise level may be moderate to high at times

• Be able to work in a standing position for extended periods of time