Server At Rustic Root

Position Summary:

To take orders and deliver food and beverages to our guests. To uplift the dining experience for guests. Front Server will have the patience, personality, and perseverance to thrive in this role.

Server responsibilities include greeting and serving guests, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Ability to perform well in fast-paced environments. Front Server will be polite with our customers and make sure that they enjoy their meals. Server will also be a team player and be able to effectively communicate with the kitchen staff to make sure orders are accurate and delivered promptly.

Ultimately, it is the duty of the Front Server to provide an excellent overall dining experience for our guests.

Type: Hourly, part-time

Pay rate: $16.30 plus tips

Duties and Responsibilities:

Responsibilities include, but are not limited to:

• Working with the team to create a great energy and atmosphere.
• Greet each guest with a good attitude and a smile.
• Taking out trash and keeping restaurant clean and organized free of dirty plates and glassware.
• Running food to tables and ensuring guests are receiving their correct order.

• Handling the food in a timely manner to ensure optimal food temperature.
• MUST have a great understanding of the menu and what is in each dish.
• Fill water glasses when necessary.
• Clearing empty food plates when guests are finished.
• Wiping down and sanitizing tables when guests are done eating.

• Keeping the restaurant stocked with adequate supplies such as plates, napkins, silverware, and glasses.
• Helping with dishes when we are backed up.
• This position must possess excellent customer service skills and understand the importance of damage control.
• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked (e.g., about portions, ingredients or potential food allergies)

• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day’s specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using POS ordering software and order slips.

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.

Qualifications:

• Possess excellent communication skills.
• Understands and follows written directions.
• Must be able to provide legible communication.
• Works cooperatively in a team environment.
• Must be comfortable learning new skills.

• Can perform calmly under pressure.
• Uses critical thinking reasoning skills to solve problems quickly.
• Manages time effectively.

Skills and Attitudes:

Must be motivated, hard-working, and passionate and have the ability to handle multiple tasks and responsibilities.

Must have the ability to:

• Able to work at a rapid pace while maintaining attention to detail, ability to multi-task.
• Must be skilled in time management.
• Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
• Must show enthusiasm for the job and for the restaurant.

• Must be considerate, patient, and willing to help fellow employees.
• Must have a good self-image and be able to command the respect of the employees.
• Must be able to tolerate pressure and work calmly and efficiently during busy times.
• Must handle guest complaints according to restaurant policies and procedures.
• Possess the highest work ethics, personal morals and honesty beyond reproach.

Education:

Must have one or more of the following:

• Minimum of 1-2 years serving experience required in fine dining or upscale restaurant.
• Equivalent combination of education and experience.

Certificates, Licenses, and Registrations:

• San Diego County Food Handlers Card (must be turned in within 30 days of employment).
• Anti-harassment and nondiscrimination 1-hour class.
• RBS – Responsible Alcohol Service (must be turned in when training concludes)

Physical Requirements:

• Professional, articulate, friendly, and punctual.

• Possesses and exhibits the drive to provide exceptional service.
• Part time flexible hours are required (able to workdays, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems and iPad applications.
• Professional appearance appropriate for a premier restaurant.

• Must be able to sit for up to 8 hours at a time.
• Ability to work in a stressful, fast-paced environment