Server Assistant

Viceroy Chicago, located at the site of the 1920's-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, Viceroy Chicago offers a locally-inspired luxury experience with 180 guestrooms, including 18 suites. Explore modern, Midwest flavors at the hotel’s restaurant or head up to the rooftop bar, pool and lounge, perched 18 stories high for a sweeping panorama of Great Lake views and Chicago’s iconic, soaring skyline.

Scope of this position:

• Maintain a constant knowledge of menu items
• Verify food matches the orders on tickets
• Listen to, and promptly act to resolve guest issues and requests
• Hold effective communication with management and peers
• Support all food & beverage outlets when needed/asked
• Ensure uniform, grooming, and hygiene standards meet the requirements set forth within the associate handbook

Qualified candidates will possess the following:

• Ability to deliver exceptional guest service experience
• Must be knowledgeable about local area
• Communicating within F&B and with other departments regularly and effectively
• Move, lift, carry, push, pull, and place objects weighing up to 15 lbs. frequently and up to 75 lbs. occasionally
• Flexible schedule - Willing and able to work shift duties that may include evenings, nights, Overnights, weekends, and holidays.
• Must be able to communicate in English (spoken and written)

EEO

Viceroy Chicago participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees. Please review this important notice:

https://e-verify.uscis.gov/.../EverifyPosterEnglish.pdf

Experience

• 1 year(s): 1 year experience in a similar role

Education

• High School or better