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Department: Information Services (IS) – Infrastructure & Technical Services
Location: Lakeland, FL
Position Description
This role is responsible for provisioning, installation/configuration, operation, troubleshooting, and maintaining systems’ hardware/software and related infrastructure. This role will analyze and identify all or part of the existing or new computer (and/or server), peripheral, and network systems requirements, taking into consideration the special technology needs of the Sponsor.
Responsibilities
- Maintain the virtual environment and Cisco UCS blade infrastructure.
- Manage a windows domain environment.
- Implementation and support of Active Directory (AD) architecture to support role-based access and systems access controls.
- Implementation of security controls in a Microsoft Windows environment including Group Policy Objects (GPOs)
- Manage O365 (SharePoint, Exchange, OneDrive, Teams)
- Install and maintain new and existing servers, building and deployment of systems images, and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Provide support per request from team members and system users. Investigate and troubleshoot issues.
- Repair and recover from hardware or software failures using root cause analysis practices. Coordinate and communicate with impacted organizations.
- Perform periodic KPI reporting to support capacity planning.
- Develop documentation to include systems architecture, maintenance and operations procedures.
- Manage hardware and software load balancing technologies.
- Familiar with scripting via PowerShell
- Follows ITIL framework / best practices.
- Implement solutions to optimize the infrastructure operations, and for conducting research and development to ensure continual innovation as needed.
- Apply OS patches and upgrades on a regular basis and participate in patching and on call rotation.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
- Familiarity with policies and standards regarding IT security
Qualifications
- Associate degree in computer science or management information systems required, Bachelor’s degree in computer science or related field preferred.
- Microsoft, VMware, Cisco UCS, ITIL/EXIN, CompTIA certifications preferred.
The ideal candidate will have experience with the following:
- At least 2 years of experience maintaining servers and systems.
- Enterprise licensing models and annual true-up reporting
- Microsoft Technologies: Windows Server 2016/2019/2022, MECM, IIS, SQL Clustering, Client Operating Systems
- Virtualization technologies: VMware
- Experience with IT Operations Process models
- Strong experience in hardware engineering, performance analysis, engineering, and data center operations including standup and maintenance.
- Experience with systems security analysis, controls design and implementation
- Understanding of networking technology fundamentals
- Understanding and demonstrated experience with Active Directory Domain Services; ADUC, ADSS, ADFS, DFS, GPOs, DHCP and DNS.
- Understands purpose, use and implement SSL and other encrypted technology.
- Experience in the 3PL; warehousing (WMS), transportation (TMS), Omni-channel, and fulfillment industry is preferred.
- Ability to travel up to 10% to provide site support as needed.
- Knowledge of Enterprise Architectures
- Knowledge with Change Management processes
- Strong communications skills, both verbal and written
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
- Demonstrates strong problem solving / troubleshooting abilities.
- Demonstrates ability to create scripts to solve business needs and challenges.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What is your target salary range?
Education:
- Associate (Required)
Experience:
- Microsoft Windows Server: 2 years (Preferred)
- SQL: 2 years (Preferred)
- VMWare: 2 years (Preferred)
- Client Operating systems: 2 years (Preferred)
- 3PL warehouse: 2 years (Preferred)
License/Certification:
- CompTIA A+ (Preferred)
Ability to Relocate:
- Lakeland, FL 33801: Relocate before starting work (Required)
Work Location: In person