Senior/Lead Engineering Technician

We have an Excellent career opportunity for a Senior/Lead Engineering Technician to join a leading Company in Hawthorne, CA.

Salary Range: $70,000 - $80,000

The Lead Engineering Technician provides advanced technical skills in support of our simulator products. This role will apply extensive hardware and software expertise in customer technical support, troubleshooting, system installation, and product development. The successful candidate should possess strong critical thinking and problem-solving skills and serve as the escalation point of contact for the junior technician, reporting to a Director of Product Operations and Fulfillment.

Responsibilities:

• Simulator Product Fulfillment (70%)
  • Assembles, configures, installs, integrates, tests, and calibrates simulation products (software/hardware) at the home office.
  • Prepares procedures and various technical documents in coordination with the Operations Team to develop best assembly practices
  • Ensures Quality Control inspection processes are being implemented
  • Review installation plan and job site layout with Project Managers to meet production and schedule requirements
  • Provides on-site product installation, hardware and software configuration, calibration, and troubleshooting
• Customer Technical Support (15%)
  • Identifies, corrects, or advises on issues with software and hardware components related to simulator products
  • Provides technical issue resolution to customers via on-site, email, phone, and other electronic medium
  • Troubleshoot all simulator-related problems promptly
  • Call Set-up and Closure -accurately adds Service Calls into the System, scheduling visits and closing service calls at the time of completion
  • Follow-ups with customers to ensure we exceed expectations and close all outstanding issues - takes charge of customer issues and services as the primary customer contact for issue resolution
  • Recognizes customer perception and the associated business impacts and resolves customer issues in a rapid fashion
  • Identifies and tracks any critical technical issues with an account, according to call procedure, to reach a resolution
• Product Issue Diagnostics and Resolution (10%)
  • Leads investigation of technical, operational, and quality issues that cannot be resolved during level 1 support
  • Works with cross-functional teams (Engineering, Sales, Fulfillment, Vendor) to conduct root cause analysis and develop resolutions to customer issues utilizing best practices and processes
  • Develops and maintains a product knowledge database for internal and external customers
• New Product Development (5%)
  • Supports the New Product Development in creating, building, and/or testing new products, processes, or procedures
  • Provides feedback for improvements to product features, assembly, installation, training, and testing documentation
• Other Duties
  • Trains assists, or supervises junior technicians as required
  • Ensures and maintains a safe and clean work environment - 5S daily
  • Participates in daily standup meetings with supervisor and fulfillment team to update progress
  • Prepares and submits expense reports in a timely fashion
  • Performs other duties as assigned

Basic Hiring Criteria:

• Bachelor's Degree, preferred in a Technical or Engineering field
• Minimum five years of experience in a related job function
• Domestic and International travel up to 50%
• Demonstrated experience in the following: electrical, sensors, displays, software, mechanical and technical troubleshooting, theory and application
• Proficient with current Personal Computer Windows Operation System (O.S.) software installation and configuration
• CompTIA A+ Certification or equivalent experience in certification areas is a plus.

Desired Qualifications:

• Proficient with M.S. Office Software
• Excellent communication (Oral and written), interpersonal, organizational, and customer service skills
• Self-starter, able to work with minimal supervision in an isolated environment
• Ability to approach problems with a sense of ownership, enthusiasm, and innovation with a strong client service attitude
• Must have excellent problem-solving skills
• Ability to prioritize multiple projects and deal with numerous interruptions
• The ability to work on complex learning and development problems, as well as teach highly technical information, is essential.
• Ability to interface with people at all levels

Benefits offered vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a complete description of the benefits available to you, be sure to talk with your recruiter.

This position requires access to technologies and hardware subject to U.S. national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.