Senior Voice Engineer

SENIOR VOICE ENGINEER- DALLAS, TX
The Select Group is currently hiring for a Sr Voice Engineer to join one of our top clients in the telecommunications industry. The ideal candidate will have a strong background in Voice Engineering, specifically possessing a CCNP certification along with a solid foundation in CUCM (12 and 10.x). The role involves working with Microsoft Windows DCE server, implementing access control lists within routers and switches, and managing Unity Voicemail. If this is something you are interested in please apply today!

Work Schedule: On-site three days a week ( 9am-4pm on Monday/Wednesday/Friday), with evening shifts (8pm-12am) on Tuesdays and Thursdays. Evening work primarily involves making changes to the production network.

Note: Candidates must be able to work directly on TSG’s W2 or independently on their own C2C.

SENIOR VOICE ENGINEER REQUIREMENTS:

• Routing/Switching background:
  • Solid understanding of Microsoft Windows DCE server and its integration into Voice Engineering.
• Unified Communications Expertise:
  • Cisco Unified Communications Manager (CUCM) versions 12 and 10.x
  • Hands-on experience with Unity Voicemail systems.
  • Proven track record in upgrading and deploying Call Manager, including building from scratch on new hardware.
• Network Security and Implementation:
  • Proficiency in creating and managing access control lists (ACLs) inside routers and switches.
  • In-depth knowledge of ACL configurations to enhance network security.
• Client Interaction and Screen Sharing:
  • Excellent communication skills for effective client-facing interactions.
  • Confidence in conducting screen-sharing sessions, ensuring client satisfaction.
• Independence and Documentation Skills:
  • 8-10 years of experience demonstrating independence, particularly during on-site and evening shifts.
  • Meticulous documentation of changes, providing clear and comprehensive records.
• Team Collaboration and Communication:
  • Effective collaboration with team members and cross-functional teams.
  • Crucial communication skills for client follow-up and reporting back to the change management team regularly.

MUST HAVE CERTIFICATIONS:

• CCNP

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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