Address
Form of work
SalaryLooking for a Senior Vendor Engineer
What you will be doing as a Senior Vendor Engineer
· Manage and escalate incidents with external vendor relations within the Wireless 5G Operations teams
· Perform as functional bridge amongst external vendors as well as internal stakeholders
· Coordinate all vendor incident management tasks inclusive of working with external vendors and internal employees
· Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished
· Help and coordinate vendor processes for change management
· Ensure to track, measure, report and evaluate vendor performance in accordance with established SLAs
· Troubleshoot all vendor problems and prioritize and escalate as needed
· Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions
· Identify and implement continuously enhance efficiencies associated with vendor management
· Participate to formulate workflow processes, methods and policies for vendor interactions
· Prepare processes for as well as manage analysis, selection and transition of new vendors
· Monitor contractual agreements for all vendors.
· Prepare KPIs for vendor performance and incident mgmt.
What you will bring to the table as a Senior Vendor Engineer
· Bachelor's Degree or the equivalent work experience and/or military experience.
· 5+ years previous experience in a Vendor Management role
· 3+ years’ experience in a NOC, highly desired
· Experience leading the management of vendor initiatives with a focus on bug and defect mgmt.
· Proven success in performance analysis and vendor contract/SLA management
· Able to identify, analyze and resolve problems
· Willing and eager to roll up your sleeves and get to know the business at the lowest level of detail
· Experience performance managing, coaching, and improving the metrics of external-facing service teams
· Experience working with ServiceNow a plus
· Previous experience hosting Vendor QBRs (Quarterly Business Reviews)
What you didn’t know about us:
· Competitive salary
· Health, Dental and Vision Benefits
· Short/Long Term Disability and Critical Care/Illness Protection
· Life Insurance and Retirement Plans
· Employee Assistance Program
· With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.
You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
#JobsAtKellyTelecom
Job Type: Full-time
Schedule:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
