Address
SalarySenior UX Writer - Digital Advice - Vanguard CXD
Make investing intuitive through the user experience
Our team at Vanguard is looking for a UX writer with 5+ years experience to help shape the future of our client experience. You’ll join a tight-knit, collaborative design team that cares deeply about creating useful, intuitive experiences. You’ll work with team members across design, engineering, product, research, marketing, and customer service to build a world-class user experience, and help translate business and technical concepts.
In this role you will
Embed with a team of designers, strategists, engineers, product owners, researchers and content strategists, serving as the team’s writing expert
Partner closely with a content strategist to shape a strategic vision for content and turn that vision into words our users can easily understand
Write clear and concise content (including labels, navigational elements, interface language, accessibility content, component behaviors, and editorial advice).
Work with team to drive a continual cycle of iteration and improvements
What it takes:
5+ years in a UX writing role. If you have other writing or UX experience that you think translates to this role well, we’d love to see your stuff.
Undergraduate degree or equivalent combination of training and experience.
Experience working on digital products. This role sits within the user experience design organization, so a foundational knowledge of what goes into product design is key.
Specializations that will make an impact
Content strategy experience. While the focus of this role will be on content creation, there will be opportunities to solve business and user experience problems with content strategy. A basic understanding of Content Strategy principles and tools is necessary.
A collaborative approach. You’re a great partner to other writers, designers, and your cross-functional teammates and have the ability to iterate quickly in a highly collaborative, fast-paced, agile environment with multiple stakeholders with strong project planning, time management, collaboration and presentation skills.
A growth-mindset. You’re open and receptive to feedback and can adapt quickly in a fast-paced environment.
Special factors: This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from one of our offices in Malvern PA or Charlotte NC.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
We are Vanguard. Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let’s make it count.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
