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Form of work Job Description:
- The User Support Analyst is a second level resource with specialized knowledge and experience in touch maintenance and setup of desktops, networking, and troubleshooting.
- The Technical Specialist has an overall knowledge and understanding of managing customer expectations while serving as a strong base for technical expertise in Windows and Office 365.
- Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
- Identifies improvements to project standards to achieve high-quality services/ products.
- Able to identify best practices and standards for the use of the product.
- Delivers support and design for industry-specific applications that require integration with statewide systems or applications.
- Interacts with executive-level business users or technical experts.
- Resolve routine and non-routine hardware, standard software, and local applications problems with the aid of technical resources.
- Adhere to state security standards to protect the PCs and network environment
- Image devices in accordance with DEQ and DIT policies.
- Provide accurate information to users on IT products and services.
- Assist with day-to-day IT operations including administrative procedures, asset management, and inventory controls.
- Communicate with other technical resources; Tier II/III, peers, vendor support.
- Work on-site with customers.
