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SalaryDoing the right thing for investors is what we’re all about at Vanguard, and that includes giving them the best possible User Experience. In a business like ours, built around technology, the quality of digital interactions is essential.
Vanguard is seeking a forward-thinking Senior User Experience Strategist to join our innovative team. We are looking for an individual who is passionate about crafting exceptional digital experiences and has a knack for conversational design and strategy. In this role you'll be instrumental in assessing technologies, processes, and models; and in developing strategies across a range of Generative AI use cases and benefits.
This role;
Creates User Experience interface architecture strategies, and leads program-level initiatives to meet business goals. Develops strategic digital plans, and leverages research, conceptualization, visual design, information architecture to resolve complex issues.
Creates digital experiment portfolios and oversees execution of experiments. Translates experiments to full-scale technology roll outs. Presents and recommends solutions to senior leaders, internal partners, and stakeholders.
Identifies opportunities to employ digital elements into operational plans. Ensures that strategy aligns to digital as the core of the User Experience.
Researches and utilizes knowledge of the latest technology and devices including programming languages, network infrastructure, processes, web and mobile application development to produce efficient interactive solutions. Builds team knowledge and understanding of consumer insights and emerging innovative trends.
Uses qualitative and quantitative analysis techniques to continually improve the User Experience. Analyzes data and user feedback in order to make critical design decisions.
Oversees the operations of the project team on a day-to-day basis. Supports project deliverables, work flows, and problem resolution.
Participates in special projects and performs other duties as assigned.
What it takes:
Eight years related work experience; three years within User Experience or User Interface experience.
Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.
Proficiency in conversational design & strategy.
Experience with tools used for creating conversational interfaces.
Familiarity with AI and machine learning basics.
Familiarity with the capabilities and limitations of generative models.
To apply: Please submit your resume through our application portal. While a cover letter is not required, we encourage you to include one. It's a chance to briefly outline your skills and experience relevant to the role and to express your interest in working with Vanguard.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
We are Vanguard. Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let’s make it count.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
