Manager, Data Center Network Services

The Data Center Network Services Manager, leads a technical support team that provide technical support for the design and building of technical solutions. The ideal candidate will provide leadership in designing, developing, and implementing solutions in support of the business, according to standards and policies.

In this role you will:

• Hire, evaluate, and supervise crew. Provide guidance and training as necessary to develop crew. Set performance standards, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Manage the resolution of the most complex platform issues elevated from staff and clients.
• Manage technical support staff who implement, monitor, troubleshoot, and install platforms across all systems. Plans, develops, and executes short range goals and strategies to meet department, divisional, and corporate objectives.
• Develop and implements changes to department policies and standard operating procedures to meet changing business needs. Identifies opportunities for continuous improvement. Leads quality initiatives to improve the delivery of service levels.
• Responsible for delivering hardware and software maintenance and ensuring maintenance of critical technology is completed. Collaborates with key stakeholders to develop and maintain standards for platforms. Implements new technologies for enterprise-wide infrastructure projects.
• Develop technical standards to serve Vanguard technical needs. Manages the ongoing performance of IT vendor products and services.
• Learn and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.
• Participate in special projects and performs other duties as assigned.

What it takes:

Minimum of 8-10+ years technical leadership/management experience.

Minimum of 2-5+years of people leadership experience

Undergraduate degree in a related field or the equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.