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Form of work
SalaryAbout Scenset
We've always loved travel, with its endless opportunities for growth and positive impact. It's who we are, and it's what we do. We came to realize that travel had lost its spirit, so we created Scenset to bring originality and authenticity back to the experience. Our mission is to offer a human-first, tech-enabled approach to exploring the world. With every unique itinerary, we fight the expected and deliver incredible moments that are grounded in originality.
As a tech-first travel company, with the best travel designers on board, we're able to design private, luxury trips that others simply cannot. Our travel experts combine the power of machine learning, artificial intelligence, and human expertise to craft the perfect itinerary, down to the smallest detail. We create the best route for a wine tasting trip, find the ideal flight transfer, and secure a chef's table reservation at that lesser-known, up-and-coming restaurant.
By fostering a symbiotic relationship between cutting-edge technology and our passionate travel curators, we strive to redefine the essence of personalized travel. At Scenset, we believe in continuously evolving and embracing the future of AI applications, enabling us to deliver unmatched, personalized experiences that transform the lives of our customers and impact the world.
About the role
We are looking for a Senior Travel Operations Associate to join our travel team! This role will play a crucial role in ensuring the smooth execution of Travel Operations, including planning, organizing, and managing travel arrangements for clients.
Your Responsibilities
Oversee the planning, booking, and management of travel arrangements, including flights, accommodation, ground transportation, etc., ensuring a seamless experience for clients.
Negotiate with vendors and service providers to secure the best rates and amenities for our clients.
Manage and resolve any travel-related issues or emergencies that arise, acting swiftly to ensure client satisfaction.
Develop and implement operational processes to improve efficiency and service quality within the Travel Operations department.
Collaborate with other departments to ensure cohesive and comprehensive client support.
Keep abreast of industry trends, new technologies, and travel regulations to continuously improve service offerings and compliance.
Handle complex travel itineraries and special requests, ensuring all client needs are met with the utmost attention to detail.
Requirements
4+ years of experience in Travel Operations
Excellent negotiation and problem-solving skills.
Exceptional communication and interpersonal abilities to effectively interact with team members and vendors.
Proven ability to work under pressure and manage multiple projects simultaneously.
Detail-oriented with a commitment to excellence.
Availability to handle travel emergencies outside of standard working hours.
What we offer
Competitive Medical, Dental, Vision Benefits and 401k
Parental leave, so you can have time off to adjust to your new life without worrying about work
Flexible Paid Time Off to allow you to recharge and be your most productive self
Flexible Workation Policy, at Scenset travel is what we do, so we support our employees to travel while working
Zen-Benefits, a monthly stipend to help provide Zen in your life
As an international travel company focused on unmatched local expertise across the globe, we are focused on hiring a diverse team across a range of backgrounds, experiences, and perspectives. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender identity, sexual orientation, pregnancy, national origin, age, marital status, veteran status, disability, or genetic information.
Compensation Range: $40K - $70K
