Senior Technical Project Manager - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Client Operations organization manages more than one thousand simultaneous implementations of SaaS products in partnership with hundreds of health care institutions, provider systems, and payers. This Client Operations organization is tasked with deploying these technologies quickly, efficiently, at a high level of quality, and to the delight of our customers. The Senior Technical Project manager plays a critical role, both internally and externally, in support of these goals.

Optum is seeking a talented and motivated individual to deploy technology solutions to our clients in the healthcare market. The ideal candidate will have successful experience in Health IT systems implementations. This position requires a blend of client management, project management, process and product knowledge, as well as strong analytical, communication, and leadership skills. The candidate should enjoy working with a team, interacting with clients and collaborating with internal staff in a fast paced, rapidly changing environment.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead implementations as the client-facing Project Manager for complex, multi-program implementations. This includes the creation, management, and oversight of project plans to achieve high quality, on-time implementations that result in a satisfied and referenceable client
• Tailoring the implementation process and product configurations to reflect an extensive knowledge of our customers’ business process and strategic needs in coordination with product requirements
• Preparing detailed and accurate status reports on an ongoing basis, mitigating delays to the implementation, and escalating issues to the leadership team when appropriate
• Tracking major client-specific product deliverables and reinforcing the scope of work outlined in the contract
• Relentlessly collaborating across, and communicating with, a myriad of external and internal stakeholders while serving as the primary liaison between the client and technical resources
• Working closely with other Implementation Managers to facilitate cross-pollination of client-based learnings and to ensure consistency of the overall delivery model
• Looking for ways to constantly improve overall performance including the development and continuous improvement of the methodology

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of project management experience
• Experienced with implementation or support of SaaS technologies.
• Experience working in revenue cycle management with a focus on the middle revenue space
• Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management
• Proficient in MS Word, Excel, PowerPoint, and Project.
• Demonstrated communication and presentation skills
• Demonstrated ability to anticipate and manage conflict and risks, while leading the implementation through tenuous situations
• Willingness and ability to travel (up to 25% travel)

Preferred Qualifications:

• Project management coursework and/or PMP certification
• Experience organizing, manipulating, troubleshooting, and analyzing large data sets
• Experience understanding and translating technical concepts to technical and non-technical audiences
• Experience owning technical client relationships, including recurring relationships, issue resolution, and escalation management
• Experience working in health informatics or within the healthcare industry or prior experience with Clinical, Claim, and/or Hospital Billing Data Types
• Knowledge of software functionality, user navigation and reporting capabilities
• Proven solid decision-making capability. Can digest complex information to understand core issues and then develop proposed solutions that align with company and client interests
• Proven ability to apply process improvement methods independently and successfully with measurable business performance improvement outcomes
• Proven energy, flexibility, and positive attitude in a fast changing environment

California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $85,000 to $167,300 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.