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Form of workAre you looking for a fast-paced and challenging position that will provide you with a wide range of Information Technology (IT) experience as a Senior Automation and Stack Reliability Engineer (SASRE)? Then this position is for you. The Senior Automation and Stack Reliability Engineer (SASRE) is responsible for ensuring the health, stability, performance, and general availability of the Department's mission-critical applications and services. The incumbent models an automation-first mindset, and has broad responsibility for the successful execution of three interrelated activities: SDLC automation, execution environment optimization, and incident response.
SDLC Automation
The SASRE:
• Evaluates end-to-end SDLC processes for opportunities where automation can be employed as a force multiplier, enabling staff to work more efficiently while delivering more repeatable, predictable, and therefore reliable results
• Designs and develops automated solutions, based on prior evaluations, to simplify and streamline (e.g. Ansible playbooks, Kubernetes operators, etc.) the deployment and management of software infrastructure stack components
• Provides recommendations to, and establishes guidelines and instructions for, developers and configuration management specialists on how best to leverage
Execution Environment Optimization
The SASRE:
• Evaluates the runtime performance and behavior of supported systems and make actionable recommendations to relevant SDLC staff on how they may be improved
• Develops and maintains, in collaboration with the relevant system architect, a set of key performance indicators (KPIs) by which the system's health is benchmarked and measured
• Works with SDLC staff to ensure identified KPIs are exposed to the appropriate application performance management (APM) tools
• Advises performance test teams (for supported systems) on developing KPI-aware and stress testing to measure how the system behaves under extreme load
• Recommends structural changes that, if made, would lead to improved system stability and reliability
Incident Response
During a production incident for a supported system, the SASRE:
• Assists the SDLC and operations staff in restoring the system to a healthy state (as established by baseline KPIs)
• May--with prior authorization from the system architect--make discrete and temporary adjustments to a supported system's resource allocation to return it to stability; permanent changes are made by the relevant environment specialist.
As a senior member of the Automation and Stack Reliability Team, the SASRE has a responsibility to mentor junior team members and provide general technical leadership for the team.
Percentage Workload
30% SDLC automation
30% Execution environment optimization
20% Mentoring and developing staff
10% Incident response
10% Other duties as required
Additional positions may become available (eRPA 2324-00086).
Please complete this optional survey letting us know how you heard about this position by clicking here .
You will find additional information about the job in the Duty Statement .
Working Conditions
This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST II
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-411631
Position #(s):
564-232-1414-XXX
Working Title:
Senior Technical Automation and Stack Reliability Engineer
Classification:
INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.
FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.
Department Website: http://www.ftb.ca.gov
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify .
CALIFORNIA CODE OF REGULATION, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/22/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Franchise Tax Board
Attn: Classification & Hiring Unit-Paul Kaufman/IT Workforce
P.O. Box 550
Sacramento , CA 95812-0550
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Franchise Tax Board
FTB - Classification & Hiring Unit-Paul Kaufman/IT Workforce
9646 Butterfield Way
Sacramento , CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
07:00 AM - 06:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Other -
REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File). - Other -
A cover letter is required and must be included
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package
• Ability to develop creative solutions to challenging problems where guidance is not readily available
• At least 1 year of experience with the Python programming language
• Experience applying a metrics-driven, empirical approach to software performance tuning
• At least 1 year of experience with a DevOps configuration management tool (e.g. Ansible, Puppet, Chef, etc.)
• Experience assisting teams to adopt and develop proficiency in new (to them) technologies
• Experience mentoring junior team members
• 5 or more years of professional or open-source software development
• 1 or more years of experience using Docker, Podman, or Kubernetes to develop, deploy, or manage containerized workloads
• 2 or more years of experience using Red Hat Ansible to automate complex workloads (i.e. sufficiently complex to warrant development of custom modules)
• Experience using Ansible Tower--including integration with the Tower REST API--to automate workloads
• Experience using Azure DevOps or comparable tool (e.g. Jenkins) to build CI/CD pipelines
• Experience deploying and managing workloads on Red Hat OpenShift
• Experience with the Go programming language
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
In addition, Franchise Tax Board offers the following:
- Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities
- On site conveniences include: A variety of dining options
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification & Hiring Unit
(916) 845-3608
Hiring Unit Contact:
Paul Kaufman
(916) 845-4136
Paul.Kaufman@ftb.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 845-2860
EEO@ftb.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions
A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:
- Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for ...
