AddressGeneral Summary
Under general direction, partners with fellow Team Members within the UMMS Human Resources Shared Services organization and assumes a lead role among internal and external stakeholders and professional advancement communities of practice – both clinical and non-clinical, as well subject matter experts, and vendor partners to design, develop, deliver and optimize the UMMS portfolio of Team Member Development programs and services.
This is a system-level role reporting to the Director of Team Member Development Development with responsibilities for talent development, policy, system-wide learning, leadership, and organizational development as well as for ensuring that projects meet or exceed client sponsor expectations and are implemented within defined timelines, budgets, and quality standards.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Design, develop, implement, and deliver a full range of system-wide learning, and organizational development services including but not limited to: client needs assessments, change management and leadership alignment, organizational culture and values interventions, talent reviews; succession planning services, performance management programs, leadership development and coaching, individual and group effectiveness assessments, surveys, instructional design, development, delivery, and evaluation of management and employee development learning programs, career and development planning, learning and content management systems, data analytics, and return on investment.
- Lead and oversee the work of both vendors and department colleagues to ensure compliance and adherence to the performance-oriented standards and expectations set forth by UMMS Team Member Development leadership.
- Develops and monitors department project and program portfolio timelines.
- Provides input to training related budgets.
- Independently manages customer relationships. Uses influencing skills to unite key stakeholders in the organization around a common purpose.
- Develops and supports effective team interactions through open and honest communication. Coaches these behaviors and supports relationships that create an environment where individuals and Team Members learn and grow professionally. Employs knowledge of group dynamics to facilitate effective team functioning and problem solving.
- Provides observed performance input to department and division leadership.
- Leads process improvement cycles in support of system initiatives. Uses process improvement tools to lead projects that improve quality, Team Member performance, and customer satisfaction while reducing waste and/or cost in observance of our high reliability organization objectives.
- Leads credentialing and train-the-trainer events. Works with leadership to analyze and coordinate credentialed educators, schedules, virtual education/training assets, facilities, workstations, and other resources.
- Provides orientation and training for new staff. Mentors and coaches other Team Members to support ongoing development and professional practice.
