Senior System Administrator / Team Lead (Hartford)

Level II System Administrator

Are you looking for a challenging and rewarding career in the MSP industry? Do you have a passion for helping people and solving problems? Are you curious and want to learn more? If so, you might be the perfect fit for our team!

We are a leading MSP (Managed Service Provider) in Hartford, CT, serving small and medium-sized businesses across various industries. We provide a wide range of IT services, such as network design and installation, cloud computing, cybersecurity, backup and disaster recovery, VoIP, and more.

We are looking for a Level II System Administrator to join our team and provide leadership to our team and remote and onsite support to our clients. You will be responsible for troubleshooting and resolving complex technical issues, maintaining, and upgrading IT systems and infrastructure, and ensuring customer satisfaction and loyalty.

To be successful in this role, you should have the following skills and qualifications:

• At least 3 years of experience as a System Administrator or similar role in an MSP environment
• Proficient in Windows 10/11 and Mac OS, Microsoft 365, SonicWALL, Server 2016, and Active Directory
• Familiar with a PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) solutions, such as ConnectWise, Autotask, Kaseya, etc.
• Excellent communication and interpersonal skills, with the ability to build rapport with end users and clients
• Ability to work independently and as part of a team, with strong problem-solving and analytical skills
• Willingness to learn new technologies, tools, and best practices
• A relevant certification, such as CompTIA A+, Network+, Security+, MCSA, etc., is a plus as is experience with Microsoft Azure & Intune or equivalent products.

This is a full-time position, with 75% remote work and 25% onsite visits. You will need to have a reliable vehicle, a valid driver's license, and a clean driving record.

Why work for us? Apply and you'll find out.

We offer a competitive salary and benefits package, including health insurance, dental insurance, vision insurance, 401(k) plan, paid time off, and more. You will also have the opportunity to work with a friendly and supportive team, and grow your skills and career in a fast-paced and dynamic environment.

If you are interested in this position, please send your resume and cover letter to [email]. We look forward to hearing from you!