Senior Solutions Engineer

As a Solutions Engineer, you will be our champion bringing customers onto the platform, working closely between sales, customer success, product, and engineering. Furthermore, you'll gain leadership opportunities early-on, by helping grow the team and scaling our technical go-to-market motion, the product, and the company!

✨ Your Responsibilities

• Own all technical responsibilities required of our sales cycles and proofs of concept (POC) at Lumos.

• Drive technical and process investments to scale our sales and go to market teams, collaborating closely with our product and engineering teams, and increase our capacity to grow revenue and our customer base.

• Accurately communicate all technical specifications, product/project prerequisites, and integration requirements to set POCs and implementations up for success from the outset.

• Contribute to more efficient and more effective operations. Optimize and simplify our POC process. Own and improve our demo environment. Shape our approach to the customer self-service experience.

• Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues & complaints you are seeing.

⛰ Your Skills

• Technical Knowledge (SQL, Python): This role requires fluency in SQL and comfort reading python. Lumos is a highly technical product with a technical customer base, and you’re able to quickly acclimate to this environment. Sufficient knowledge of working in a terminal, database models, APIs, infrastructure, and frontend to debug problems, help direct engineering effort, and resolve issues.

• High-Agency Customer Champion: You’re excited to work closely with prospects and customers, and are skilled at empowering others. Are empathetic and gain energy from interacting closely with customers. You’ll go the extra mile to make customers feel excited and supported when working with us. Yet you are also able to push back when needed, and can effectively influence others and objection handle concerns.

• Analytical Builder: You start by understanding customer problems before proposing solutions. You enjoy working in ambiguity and are comfortable creating clarity and structure around you as needed. You are detail- and process-oriented. You think analytically to understand bottlenecks and what is the right problem to solve. When it’s time for solutioning, you push for automation, yet also know when to do things that don’t scale.

• Excellent Communicator: Excellent commercial communication skills (written, oral, and presentation). Promote a sense of confidence about Lumos within customers and wow them in interactions! Translate business needs into technical requirements, and articulate product features in terms of customers’ goals.

💰Pay Range

• The base salary range for this role is $160,000 - $225,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience.

🙌 What We Value

We’re looking for a generalist Solutions Engineer/architect, ideally with startup experience in B2B enterprise SaaS tech. Having said this, we care much more about your motivation and excitement to grow into the role than we care just about your CV.

Instead of focusing on what people need to have, we focus on what people need to do. Additionally, we try to find out whether you would be a good fit for Lumos based on our values that define how we achieve outcomes and what characteristics we value.

Thank you for considering Lumos! 🎉

*We encourage you to apply even if you think you might not be perfect fit! 🤝