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Form of workVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
The DPS Coverage Senior Site Reliability Engineer is responsible for the support of the Visa HP Non-Stop systems and associated payments applications in a multi-datacenter and multi-processing environment. They are responsible for second level problem determination and recovery of the Tandem Debit systems.
The DPS Coverage Senior Site Reliability Engineer will facilitate problem situations with the appropriate management, support groups and service partners as required and is responsible for tracking progress and final resolution implementation.
Essential Functions
- Provide second level support for all Tandem Debit applications, products and services - including debit, prepaid and risk lines of business.
- Works closely with service partners such as DPS Operations, Tandem Online Development & Application Support teams to ensure all Tandem related services are operational.
- Ongoing/Proactive analysis of HP Non-Stop Debit Systems and applications to detect potential problems.
- When necessary makes preventive corrections and works with Engineering, Development and Application Configuration groups to implement long-term corrective measures.
- Coordinate and provide support to all Tandem implementations.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications:
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience.
Preferred Qualifications:
3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
Preferred 3-5 years' experience supporting HP Non Stop Tandem systems.
Preferred 3-5 years' experience with payments applications such as Connex Advantage or ACI Base24.
Working knowledge of SQL (preferred SQL/MP or SQL/MX).
Programming experience preferred - TAL, C or TACL.
Experience with Golden Gate or similar data replication product desired.
Experience with ISO 8583 messaging, ATM driving, or POS transactions would be well suited.
Candidate should be comfortable communicating with technical and non-technical peer groups, including Account Management, Client Services, and other technical platform and application support groups.
Good written and verbal communication skills required.
Familiar with ITIL or similar framework - this is a highly audited highly regulated industry where process plays a crucial role in our day to day operations.
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 96,600.00 to 123,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
