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Form of workAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
What you get to do in this role:
As a Performance Engineer, you will be a key member of the Product Quality Engineering team driving improvements in performance, scalability and reliability of our products and services. You will work within our agile software development process and will certify products for release readiness for performance, scalability and reliability and will carry out performance benchmarking for our products & services at global scale.
The ideal candidate for this position will have strong background in performance testing & engineering in enterprise software platforms and applications. The candidate should have experience in architecting and driving complex performance testing / engineering projects that measure the characteristics of systems running under dynamic, real-world workloads.
In this role you will create infrastructure, automation, and tools that drive realistic loads against the core services of our platform. You will also enable peers in engineering, customer support, and cloud teams to leverage our tools to provide related services.
Responsibilities:
- Provide E2E Performance testing / engineering solutions for various application / projects
- Ability to develop, design, execute performance test using JMeter or Blaze meter and understanding of workload model
- Identity and troubleshoot performance issues in collaboration with architecture and development teams. Performs root cause analysis and drives issues to appropriate resolutions.
- Improve the reliability and repeatability of performance testing.
- Actively participates in and supports the software development life cycle
- Strong problem-solving and analytical skills with an aptitude for learning new technologies
- Develop and engage in proactive, thoroughness, and looks for ways to improve and promote Quality Performance testing practice.
- Communication - Clearly conveys information and ideas both verbally and written.
Ability to multi-task.
To be successful in this role you have:
- 3 to 7 years of Performance Testing and Engineering experience.
- BS/MS Degree in Computer Science with proven experience in performance testing/engineering for mission critical software products & services.
- Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process and methodology
- Experience with various samplers / protocols JMeter or other tools along with concurrency, arrival rate and scheduling
- Experience in creating data management scripts and conduct high concurrency, volume/capacity testing
- Experience with Performance Monitoring / Profiling Tools (Splunk, Your kit), OS level, JVM Internals, DB Internals
- Experience with Performance testing and engineering concepts in System level, UI, Java Applications, DB
- Skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions
- Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
- Proven experience with concurrency, multithreading, and distributed system architectures
Nice to have:
- Skilled in scripting / programming with Java or Java Script or Python or Perl or Shell
- Worked on cloud base performance testing
- Developed utilities for automation of daily tasks Incorporating latest best practices
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For positions in California (outside of the Bay Area), we offer a base pay of $106,020 - $180,180, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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